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 Terms and Conditions

1. General Information

Welcome to Haydara Honey! By purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

2. Product Quality

We take pride in offering high-quality honey sourced from carefully selected hives across Egypt. Each jar reflects our commitment to purity and excellence.

3. Payment

We process payments securely through Amazon Payment Services to ensure a safe and reliable checkout experience.

4. Policy Updates

Haydara Honey reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

Delivery and Shipping Policy

1. Shipping Timeframes:

Orders are processed and shipped within the timeframe specified at checkout. Delivery times may vary based on your location and courier services.

2. Shipping Partners:

We work with trusted courier partners to ensure timely and safe delivery.

3. Delivery Delays:

Haydara Honey is not responsible for delays caused by third-party courier services or unforeseen circumstances.

4. Shipping Charges:

Shipping charges are calculated at checkout and are non-refundable.

5. Shipping Areas:

We currently deliver across Egypt. Please contact us for international shipping inquiries.

Refund Policy

1. No Refunds:

Due to the nature of our product, we do not offer refunds. Please ensure order details are accurate before completing your purchase.

2. Damaged or Defective Products:

In case of receiving damaged or defective products, please refer to our Cancellation & Replacement Policy.

Cancellation & Replacement Policy

1. Order Cancellation:

Orders can only be canceled if they have not been processed or shipped. Please contact us immediately for cancellation requests.

2. Replacement Policy:

Replacements are considered on a case-by-case basis in the event of damaged or defective products during delivery.

3. Replacement Requests:

To request a replacement, please contact our customer service team within 48 hours of receiving your order, providing proof of damage (e.g., photos).

4. Non-Eligible Replacement Cases:

  • Incorrect storage after delivery.
  • Products used or altered after delivery.

Thank you for choosing Haydara Honey – Nature's Finest in Every Jar!